Somerset College

Description

This course aims to give you an overview of the travel industry and of the role and personal qualities of the resort representative.

You should be committed to ‘making a difference’ to people’s leisure time, enjoy working with people and want to provide a quality service.
  
The programme consists of seven units:
• The travel industry and the role of the resort representative
• The resort representatives role at the airport
• The resort representative and the hotel
• The resort representative and coach tours
• The resort representative and customer care
• The resort representative post tour duties
• Research employment prospects

Teaching and Assesment

Throughout the course there will be lectures, workshops, seminars and visits. You will also participate in role-play situations and simulated activities.

You will be assessed continuously by observation of performance and you will be required to compile a portfolio of evidence, which will also contain assessment and project work.

Career Opportunities

Employment as a resort representative either in the UK or abroad.

This course is also suitable for those who have worked as a resort representative in the past and who wish to gain a qualification matched to their current skills and abilities.

Entry Requirements

Whilst there are no formal entry requirements, it is expected that you should have a good level of literacy.

There is no minimum age limit but tour operators may set their own age limits for employment purposes.

Contact

For further guidance and advice contact the Careers team on 01823 366 331, or email enquiries@somerset.ac.uk